How to Start a Return
If you are not satisfied with your purchase, we're here to help. Please see our return policy for more details.
1. If you already have a registered account with Cupshe, you can initiate a return by clicking 'My Orders.' If you ordered as a guest, you can initiate a return by clicking the 'Start a Return' link at the bottom of this page.
2. Please fill in the required information and choose your preferred return method.
3. If you choose to use the return label from Cupshe, simply ship your item(s) to the designated address (which is already printed on the return label). You’ll receive your refund soon after the package is delivered.
4. It’s that simple! Once we’ve received your returned package, we’ll take care of the rest and process your refund (excluding the return label fee) ASAP.
Return Policy
1. We will accept returns in their original condition within 30 days of delivery, except for any products labeled on the site as non-returnable. *If an item is returned beyond the 30-day period, we may need to ship it back to your default delivery address and request that you pay for the shipping costs.
2. All returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached.
3. Beach blankets, swimming rings, sunglasses, jewelry, hair accessories, panties, lingerie, shapewear, and pasties are not eligible for returns or exchanges and will not be refunded unless there is a quality issue. Items marked as flash and final sales are also not returnable unless they are defective, don't match their description, or fail to perform as described.
4. Original shipping charges and duties are non-refundable and charges for returned items are the responsibility of the customer.
5. We’re committed to giving you a better shopping experience with our improved return options. We offer USPS return labels for your items, with the latest return fee as low as $4.99. To initiate a return, simply pack your item(s), print the label, and affix it to your return package. Please note that the return label is valid for 21 days from the time of approval by our Customer Care Team.
Latest prices are as follows:
Returns just got easier—now saving you over 50%!
|
| Number of Returned Items |
Return Label Fee |
Return Label Fee
(First Order Only) |
Free Returns on All App Orders
Download Now |
Free Returns For Registered Users
Register Now |
| 1 |
$6.99 |
$4.99 |
| 2-5 |
$7.99($12.99) |
$6.99($11.99) |
| 6+ |
$8.99($17.99) |
$7.99($15.99) |
Returns just got easier—now saving you over 50%!
|
| Number of Returned Items |
1 |
2-5 |
6+ |
| Return Label Fee |
$6.99 |
$7.99
($12.99) |
$8.99
($17.99) |
Return Label Fee
(First Order Only) |
$4.99 |
$6.99
($11.99) |
$7.99
($15.99) |
Free Returns on All App Orders
Download Now |
Free Returns For Registered Users
Register Now |
Applicable to return requests initiated on or after January 15, 2025.
Refunds
Once we've received your returned package, we'll take care of the rest and process your refund ASAP. Refunds for credit card payments take 5-8 business days and refunds for Paypal payments take between 1-3 business days. Please note that the processing time depends on your bank and payment method.
Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.
Return Tips
1. When you start a return, make sure the email address is the same as the one you used to place your order and no spaces are included. The order number provided should contain 16 numbers with no letters or spaces.
3. Once you submit a return request, we will send you an email within 24 hours with details on where to send your return. If you do not see the email in your inbox, check your “junk mail” folder or “spam” folder. Please ONLY ship to the return address that is provided and not to the address on your original package or else your return will not be received.
4. Non-returnable items are not eligible for returns or exchanges unless there is a quality issue.
5. 3-piece sets cannot be refunded or exchanged individually.
