Sunchaser Club is Cupshe's loyalty program where you get rewarded every time you shop! New customers can create an account to join for free. For full details about Sunchasers, you check out https://www.cupshe.com/pages/sunchasers
Sunchasers Club Account
- What the Sunchaser Club and how can I join?
- How do I access to my Sunchasers Account?
- If I have two accounts, can I transfer points from one account to the other?
We are unable to transfer rewards between accounts. Ideally, you'd earn all your rewards on one account so you can reach your rewards faster. Our Customer Care team can check which account has the most rewards on it for you. You can live chat with our Customer Care team here. Please note, customers are restricted to one Sunchasers Club membership per person.
- How do I maintain my Sunchasers Club status level?
Once you reach a Sunchasers Club tier level, you will be able to enjoy the full benefits for 12 months unless your spend increases and you move up a level and enjoy even more rewards and benefits. However if your membership status doesn't change for 12 months, your status will be determined by the last 12 months spent.
- Is the Cupshe app membership same as the website membership?
Currently, the points on app account cannot be used with your website account and vice versa as they are separate membership programs.
- Can I transfer my rewards from the Cupshe app to the website?
If you'd like to transfer your rewards from our website membership to our app membership, please contact our team via live chat or reach out to our Customer Care team here with your request. Please note that only points earned through "purchases" and "refer a friend" can be transferred.
- Can I deactivate or cancel my account?
If you opt out of The Sunchasers Club, we won’t be able to keep you up to date on your exclusive offers, events and most importantly, your rewards! We'd love to keep you with us, but if you have made your mind, please live chat with us or contact our Customer Service team here.
Please note, if you deactivate your Sunchasers Club account, you won’t be able to access to your Sunchasers Club page or your previous account information. However, you can re-join anytime by contacting our Customer Care team.
- Will my Sunchasers points or Sunchaser tier level downgrade after I opt out or cancel my account?
If you cancel your Sunchasers Club membership, you won’t be able to access to your Sunchasers Club page or your previous account information nor will you be able to use your points. You can re-join anytime by contacting our Customer Care team; however, please note that points expiration dates do not pause when your account is deactivated.
Sunchasers Club Program Points
- What can I redeem with Sunchasers points?
You can redeem Sunchasers Club points for coupons and free shipping vouchers. Each tier has unique benefits - the higher up the tier, the better the perks! For more information on our Sunchasers membership, click here: https://www.cupshe.com/pages/sunchasers
- How can I get more Sunchasers points?
- When will I receive the points and when will my account be upgraded?
Every time you make a purchase, the points you earn will be added within 26 days after your payment is received. Your points can be viewed in Activities History under your account. When the amount spent hits the requirement, your membership will be upgraded accordingly.
- How do I calculate earned points for spending?
For every dollar you spend, you get 5-7 points (the higher your membership tier is, the more points you'll earn per dollar spent). Please keep in mind that discounted amounts and shipping fees do not count towards earning points. To view your points progress, you can log into your Sunchasers account to see the Activity History.
- How do I get birthday points?
You can login your account, then click “add birthday” to update the information. Points will be issued to you on your birthday（around 5:00 pm PST）. If your birthday happens on the same day of your submission, please reach out to us via live chat and we will provide to add the points manually for you.
- If I sign up after placing an order, will I still get points for it?
If you create an account within 30 days of placing your order, you'll be able to receive your points.
- How do I earn points when referring a friend?
Login your Sunchaser Club account and click "Refer a Friend". You will find a custom link that you can share to your friends.
Friends can get a $10 coupon for their first order by clicking the link you shared.
If the total payment amount placed of the order is more than $40 and no refund is made within 26 days, then you'll receive up to 1500 points* if they spend $40+.
*Referral points vary based on your membership tier level
- I've invited my friends - when will I get my points?
Once you invite your friends, they will get a $10 coupon for their first order. If the total payment amount placed of the order is more than $40 and no refund is made within 26 days, then you'll receive up to 1500 points* if they spend $40+.
*Referral points vary based on your membership tier level
- How do I get points by writing a review?
After you receive your order, you'll be prompted via email to leave a review. You can leave a review to earn Sunchasers points to redeem for free swimwear or beachwear items!
Should you have any questions or concerns about your order, feel free to contact our Customer Care Team here.
- I left a review but still haven't received any points - how can I get them?
Please reach out to our Customer Care team via live chat. To expedite the proccess, please provide your email address and a screenshot of your review.
- How do I check my Sunchasers points balance?
Once you are logged into your account, you will see your tier status and points balance at the top.
-How can I check my Sunchasers points activity?
Once you are logged into your account, you can click "Check History" to view your points activity.
- What do the different point statuses mean?
Approved: Your points have been successfully added to your account
Pending: Your points are pending review and waiting to be added to your account
Void: Your points have been refunded
Declined: Your points have been declined because the associated order has been canceled or refunded
- My points are in pending status? What does it mean?
The status of pending means after the order is placed, the points will be issued, but the status will be pending for 26 days.
- Do Sunchasers points expire, and will my Sunchasers tier level downgrade?
Sunchasers points will expire after 12 months of your last order date. Your tier status will be reviewed based on your spend in the last 12 months.
- Why have my points been deducted?
If you see that your points have been deducted, it may be because you returned the order that earned you the points or it could be that the points have expired after 12 months. For more information, feel free to contact our Customer Care team here.
Sunchasers Club Program Rewards
- How do I redeem a coupon or free shipping voucher with points and when will the coupon or free shipping voucher expire?
Login your account, then scroll down to the "Rewards" section. You can view what benefits you have in your current membership tier level. You can redeem a coupon or free shipping voucher based on the points you've collected. Note that our coupons and free shipping vouchers do not expire.
Please note that only SAND, SEA and SUN tier levels can redeem free shipping vouchers. Free shipping vouchers cannot be applied to orders that ship to the United States Outlying Territories or the "Rest of The World" options. Each free shipping voucher can only be used once. If the shipping fee is less than the shipping voucher amount, then the balance will not be refunded. In case the shipping fee is higher, then shipping voucher can't be applied. Simply enter the shipping voucher code when you check out, and you will see the free shipping discount reflected.
- Are orders made with coupons or free shipping vouchers eligible for returns?
Orders purchased with a coupon or free shipping voucher are still eligible for return or exchange within 30 days upon delivery.
- Can I combine coupons with free shipping vouchers? I tried to combine them and it's not working.
At this time, only one promotion (coupons, free shipping vouchers, promo codes) can be applied per order.
- How do I use the free shipping voucher? Will I be refunded if the shipping fee is less than the voucher?
Simply enter the shipping voucher code when you check out, and you will see the free shipping discount reflected. If the shipping fee is less than the shipping voucher amount, then the balance will not be refunded. In case the shipping fee is higher, then shipping voucher can't be applied.
Please note that only SAND, SEA and SUN tier levels can redeem free shipping vouchers. Free shipping vouchers cannot be applied to orders that ship to the United States Outlying Territories or the "Rest of The World" options. The free shipping voucher can only be used once.
- Can I get request a refund for my points after I've redeemed them for coupons or shipping vouchers?
Yes, we're happy to refund your points back as long as you have not used the coupon or free shipping voucher that you redeemed them for. Please contact us via Livechat or reach our Customer Care team here and we'll help you with your request.
- How to log off my account?
- How do I get monthly sign in points?
As long as you keep logging in frequently, you can earn up to 70 points.
- How do I get free product voucher and how do I use it?
Login your account, then scroll down to the "Rewards" section. You can view what benefits you have in your current membership tier level.
You can redeem a free product voucher based on the points you've collected. Click"Get Reward" to generate code. Copy the code and use it when you checkout to get discount.
Please note that only SEA and SUN tier levels can redeem free product vouchers.
Free products are curated by Cupshe, so only sizes can be selected. We change out the free products with new items occasionally to keep things fresh!