Return & Exchange Policy

EXTENDED RETURNS

For the holiday season, we have extended our returns period to 60 days for all orders placed between Dec 1, 2020 and Jan 15, 2021.

HOW TO START A RETURN
1. Email your request to service@cupshe.com with your reason for return.
2. Return instructions will be replied once receive your request.
3. Ship your item to designated address and give us the documents related to the return following our return instructions.
4. Once the package is received your return will be completed.
RETURN & EXCHANGE CONDITIONS *

1. All return requests must be initiated within 30 days your package has been delivered.

2. All items must be returned in their original condition, with all tags and hygiene seals attached. Bikini sets must be returned with both top and bottom.

3. Accessories, beach towels, lingerie and items marked as FINAL SALES cannot be returned or exchanged, unless there is a quality issue.

*Subject to our terms and condition

FAQ
1. Can I cancel my order?
You can cancel your order BEFORE it’s collected by the shipping carrier. If your order has shipped, please contact our customer service team to initiate a return.
2. How long do I have to make a return?
All return requests must be initiated within 30 days your package has been delivered.
3.Are there any items excluded from the return policy?
  • Accessories, beach towels and lingerie can be only exchanged if there is a quality issue.
  • Items marked as FINAL SALE cannot be returned or exchanged.
  • Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for returns.
4. What should I do if I need to request a return?
To initiate a return, please contact customer service for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
5. What is my return shipping cost?/ Will you pay for the return shipping cost?
The customer is responsible for all return shipping fees. We do not offer Freight To Collect (FTC) services for returns.
6. How will I receive my refund?

Refunds are issued to your original account or as a CUPSHE Cash Coupon**, which can be used as store credit.

Refund method Cash Coupon* PayPal Credit Card
TIME FRAME INSTANT 3 Business Days 3-5 Business Days

** Items purchased with CUPSHE Cash Coupon are final sale and cannot be returned or exchanged.

7. Can I refund a Gift Card?

No, Gift Cards cannot be reloaded; used for payment outside of www.cupshe.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).

If you have any other questions, please contact our customer service team via the Contact Us page.

EXTENDED RETURNS

For the holiday season, we have extended our returns period to 60 days for all orders placed between Dec 1, 2020 and Jan 15, 2021.

HOW TO START A RETURN
1. Email your request to service@cupshe.com with your reason for return.
2. Return instructions will be replied once receive your request.
3. Ship your item to designated address and give us the documents related to the return following our return instructions.
4. Once the package is received your return will be completed.
RETURN & EXCHANGE CONDITIONS *

1. All return requests must be initiated within 30 days your package has been delivered.

2. All items must be returned in their original condition, with all tags and hygiene seals attached. Bikini sets must be returned with both top and bottom.

3. Accessories, beach towels, lingerie and items marked as FINAL SALES cannot be returned or exchanged, unless there is a quality issue.

*Subject to our terms and condition

FAQ
1. Can I cancel my order?
You can cancel your order BEFORE it’s collected by the shipping carrier. If your order has shipped, please contact our customer service team to initiate a return.
2. How long do I have to make a return?
All return requests must be initiated within 30 days your package has been delivered.
3.Are there any items excluded from the return policy?
  • Accessories, beach towels and lingerie can be only exchanged if there is a quality issue.
  • Items marked as FINAL SALE cannot be returned or exchanged.
  • Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for returns.
4. What should I do if I need to request a return?
To initiate a return, please contact customer service for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
5. What is my return shipping cost?
Will you pay for the return shipping cost?
The customer is responsible for all return shipping fees. We do not offer Freight To Collect (FTC) services for returns.
6. How will I receive my refund?

Refunds are issued to your original account or as a CUPSHE Cash Coupon**, which can be used as store credit.

Refund method Cash Coupon* PayPal Credit Card
TIME FRAME INSTANT 3 Business Days 3-5 Business Days

** Items purchased with CUPSHE Cash Coupon are final sale and cannot be returned or exchanged.

7. Can I refund a Gift Card?

No, Gift Cards cannot be reloaded; used for payment outside of www.cupshe.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).

If you have any other questions, please contact our customer service team via the Contact Us page.