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    It will be easy to ship item(s) back for exchange or return in 30 days when your case is accepted by our customer service.

    Return will work well for any reason.

    1.inappropriate size. 3.inferior quality
    2.discrepancy with picture and color. 4.other

    Returnable conditions :

    1.100% of all items are returnable in 30 days.
    2.Keep items in a good condition, unwashed,unworn and undamaged.
    3. Bikini sets should be returned both top and bottom which can not be shipped back separately.

    Attention: Any return or exchange will be valid when it is accepted by our customer service center.

    I.How to Start a Return?

    You can initiate a return or exchange here. Order number and email are required.

    Notice: Attaching product photos and describe issues in details on customer note will facilitate  our  verification  and accelerate your refund. Your suggestions are significant to drive us to solve product issues.

      II.Return Package

      1. Please do not make returns directly to the address on the package received.
      2. Please send the package back by mail, rather than express. We advise all returns to be made with a traceable carrier. It will be better to offer a tracking number on your returns back.
      3. In case you have any query, please do not hesitate to get in touch with our customer service on: service@cupshe.zendesk.com 

      III. Refund

      Cupshe takes responsibilities for wrong items, size problems, color differences and damaged items, in these cases, you don’t need to return related items, and refund or reshipping will be processed based on your request.

      Return Promises:

      A). Refund (shipping cost is not included) with retaining the items will be enabled for all orders. Return requests will only be acceptable in 30 days after order received.

      B). Coupon bonus works for Return/Exchange. Enjoy a higher valued cash coupon (more than your returned value) and keep the items if you don't opt for refund. New purchase by using the coupon won’t be accepted for this return or exchange policy anymore.

      What’s more, If you have a minute to share your positive or negative feedback for the quality, logistics and service we provided, we would highly appreciate it. It is vital for us to move forward in terms of products and service in the following days.


      IV. Refund Time:

      Refund will be processed in 2-4 business days after receipt of returns.The order is able to be cancelled and refunded after an order is placed in 2 hours. 

      As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. If you want us to refund to other credit card, please contact us in advance. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.